Your personal claims advocate
We act as your advocate during the claims process, as we work for you, not for the insurance company, this ensures your claims is processed and resolved promptly.
We provide personal and regular updates from the time you submit your claim through to settlement and our client there is of course no cost to you for our assistance.
Standard processes we adopt for claims management include:
We promptly notify the insurer following receipt of your claim notification
We ensure the necessary information is requested so as to progress the claim smoothly. In some instances, we involve consultants including accountants or engineers to prepare suitable formal reports for insurers.
We negotiate with insurer assessors and insurer claim staff. In some instances, we obtain progress payments from insurers due to the claim size.
We ensure prompt processing of payment receipts from insurers
Ultimately, at All Star Brokers we understand that our role as your insurance advocate is to create certainty in times of uncertainty.
3 ways we can help you during a claim
We can give you advice throughout the claims process and will advocate on your behalf with insurance companies. This frees you up to focus on running your business – while we work to get your claim resolved as quickly and as favourably as possible.
With All Star Brokers, you’ve got an expert you can trust on your team, who can manage the claims process on your behalf, allowing you to focus on what really matters. We can follow your claim from start to finish; we don’t just lodge and forget.
We understand how important it is for you to have a positive claims outcome. As a Steadfast insurance broker, we leverage the support of our network so that you’ve got the added benefit of a large organisation who can help if an issue arises. We can support you to manage your claim and champion it at the highest level with insurers if there happens to be an issue.
Lodging a Claim
To lodge a claim you can either complete our online forms, email or phone using the following contact details:
Phone: 1300 043 009
Important note – this information is provided to assist you in understanding business insurance claims. It does not constitute advice, and is not complete, so please discuss the full details with us. All insurance has a deductible/excess, exclusions and limits of liability.
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