We act as your advocate during the claims process, as we work for you, not for the insurance company, this ensures your claims is processed and resolved promptly.
We provide personal and regular updates from the time you submit your claim through to settlement and our client there is of course no cost to you for our assistance.
Standard processes we adopt for claims management include:
Notification
We promptly notify the insurer following receipt of your claim notification
Investigation
We ensure the necessary information is requested so as to progress the claim smoothly. In some instances, we involve consultants including accountants or engineers to prepare suitable formal reports for insurers.
Managing
We negotiate with insurer assessors and insurer claim staff. In some instances, we obtain progress payments from insurers due to the claim size.
Settlement
We ensure prompt processing of payment receipts from insurers
Ultimately, at All Star Brokers we understand that our role as your insurance advocate is to create certainty in times of uncertainty.
3 ways we can help you during a claim
Expert advice
We can give you advice throughout the claims process and will advocate on your behalf with insurance companies. This frees you up to focus on running your business – while we work to get your claim resolved as quickly and as favourably as possible.
Faster claims
With All Star Brokers, you’ve got an expert you can trust on your team, who can manage the claims process on your behalf, allowing you to focus on what really matters. We can follow your claim from start to finish; we don’t just lodge and forget.
Better outcomes
We understand how important it is for you to have a positive claims outcome. As a Steadfast insurance broker, we leverage the support of our network so that you’ve got the added benefit of a large organisation who can help if an issue arises. We can support you to manage your claim and champion it at the highest level with insurers if there happens to be an issue.
Lodging a Claim
To lodge a claim you can either complete our online forms, email or phone using the following contact details:
Email: [email protected]
Phone: 1300 043 009
Important note – this information is provided to assist you in understanding business insurance claims. It does not constitute advice, and is not complete, so please discuss the full details with us. All insurance has a deductible/excess, exclusions and limits of liability.
Claim Forms:
ABN 64 653 929 787 | CAR 1294123
All Star Brokers Pty Ltd is a Corporative Authorised Representative of Community Broker Network Pty Ltd (the Licensee) ABN: 60 096 916 184 | ACN: 096 916 184 | AFSL 233750
Monday___..8am–5:30pm
Tuesday___..8am–5:30pm
Wednesday_.8am–5:30pm
Thursday___8am–5:30pm
Friday_____8am–5pm
Saturday__.-.Closed
Sunday____Closed
ABN 64 653 929 787 | CAR 1294123
All Star Brokers Pty Ltd is a Corporative Authorised Representative of Community Broker Network Pty Ltd (the Licensee) ABN: 60 096 916 184 | ACN: 096 916 184 | AFSL 233750
*General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include our FSG and the relevant Product Disclosure Statement (PDS) for each product.